Terms & Conditions

1.Who these terms are with

These terms are an agreement between you and Optimize Your Vibe, the trading name of Henriquez E-Commerce and Leadership Training, the coaching, consulting and education business of Nevin Henriquez, Savaneta 177e, Aruba. In these terms "we", "us" and "our" mean Optimize Your Vibe, and "you" means you.

They apply when you use this website, submit an application, buy a course, engage us for consulting or coaching, or register for one of our events. If you do not agree with them, please do not use the site or buy from us.

Where you have a separate signed agreement with us for a specific engagement, that agreement governs the engagement and these terms fill in anything it does not cover. If the two genuinely conflict, the signed agreement wins.

2.Who can buy

You must be at least 18 and able to enter a binding contract. Everything we sell is built for adults who are running or building a business, and we sell worldwide.

You are responsible for the accuracy of what you tell us. If you buy on behalf of a company, you confirm you are authorised to bind it.

3.What we actually sell

Three things, and they work differently, so it is worth being clear about which one you are buying.

3.1Self-paced digital courses

Recorded lessons and written material delivered online through our member platform. You pay once and keep access for the lifetime of the product. Access is created automatically after payment and a sign-in link is emailed to the address you paid with, normally within a minute.

3.21:1 consulting and coaching

Direct work with Nevin. This is sold by application only, not by an add to basket button. You apply, we talk, and if it is a fit we agree the scope, the timeline and the investment in writing before anything is charged. Prices are not published on this site and are set per engagement.

3.3Live events

Sessions run online over video, and rooms run in person. Each event has its own page carrying the date, the format, the location and the ticket price. Registering gives you a place at that specific event.

Course material is educational. It teaches an approach and gives you the tools to apply it. Nothing we sell is a done for you service, and none of it produces a result without you doing the work.

4.Orders, prices and payment

The price you pay is the price displayed on the checkout page at the moment you complete the purchase. Prices are shown in United States dollars unless stated otherwise, and your bank may apply its own conversion or foreign transaction charges, which are between you and your bank.

Payments are taken by Stripe. Card details go directly to Stripe and are never held by us. Your order is complete when Stripe confirms the payment, not when you submit the form. If Stripe declines or fails a payment, no contract is formed and nothing is delivered.

We run launch and founding prices from time to time, and a price shown as rising on a stated date does rise on that date. A price change never affects something you have already bought.

Where a price is displayed exclusive of tax, any sales tax, VAT or equivalent applicable in your country is your responsibility.

If a price is displayed in an obviously incorrect way because of a technical fault, we may cancel the order and refund you in full rather than being held to the error.

5.The guarantee, refunds and cancellation

This is the only guarantee that applies to a digital course, and it is the same one described on every page that sells one. Showing the work means exactly what it sounds like: every module completed, your page built, and the prompts and drafts you produced getting there. If you did the work you already have all of it. Send it in and the call gets booked.

To claim it, email connect@optimizeyourvibe.com from the address you bought with, tell us you have finished the program, and send what you built. We check that the program is complete and that the work is there, then we book the call. There is no form to fill in.

Because there is no refund, please be certain before you buy. Everything a digital course includes is listed on its sales page and repeated on the checkout page, the guarantee is stated in full before you pay, and we would much rather answer a question first than take money from someone the course is wrong for. Email us and ask.

EFFECTIVE DATE. This section takes effect on 27 July 2026. Purchases made before that date are governed by the terms that were in force when the purchase was made, including the unconditional 30 day refund those terms carried, and this change does not apply to them retrospectively. If you bought before 27 July 2026 and want to rely on the older terms, say so when you email us and we will honour them.

Your rights under your own country’s consumer law still apply. Some consumers, including in the European Union and the United Kingdom, have statutory rights that cannot be waived or reduced by a contract like this one. Nothing in this section overrides such a right, and where one applies to you it applies regardless of what we have written here.

On that point specifically: consumers in the European Union and the United Kingdom normally have a 14 day right to withdraw from a distance purchase. Because we deliver digital content immediately, by starting the course you ask us to begin supplying it at once and acknowledge that you lose that statutory 14 day right. Where the law of your country does not permit that right to be lost in this way, the law of your country wins.

If we ever do issue a refund, whether under the law above or as a goodwill decision of our own, access to the course is withdrawn at that point and the material remains ours.

5.1Consulting and coaching

Cancellation, rescheduling and refund terms for 1:1 work are set out in the written engagement agreement for that engagement, agreed before you pay. Work already delivered is not refundable, because it cannot be returned.

5.2Events

The refund and transfer terms for a ticket are stated on that event page and in your confirmation email. If we cancel or move an event, you get a full refund or a place at the rescheduled date, your choice.

5.3Chargebacks

If something has gone wrong, please email us first. We would far rather fix it than have a payment disputed, and a refund is usually faster than a chargeback.

6.Your account and your access

Course access is tied to the email address you bought with, and you sign in with a link sent to that address. Keep that inbox secure, because anyone with access to it can reach your account.

Your access is personal to you. Do not share your login, and do not give someone else access to material they have not bought. If you need access for a team, ask us and we will sort out a proper arrangement.

We may suspend or end access without a refund if an account is shared, if our material is redistributed, or if someone behaves abusively towards us, our staff or other participants. We will tell you why.

Lifetime access means the lifetime of the product, not of the universe. If we ever retire a course entirely we will give you reasonable notice and the chance to download what can sensibly be downloaded.

7.AI-assisted tools and automated output

A large part of what we build uses artificial intelligence: systems that capture and qualify leads, follow up automatically, draft content, surface insights and take repeated work off your desk. This section applies whenever AI is involved in something we build for you, teach you to build, or run inside our own business.

We are direct about this because we would rather you understood the technology than were impressed by it.

7.1What these systems do

They handle volume and repetition. They capture enquiries, sort and score them, send follow-ups, draft first versions, summarise, and surface what needs your attention. Done well, they remove the delay between someone raising their hand and someone responding.

7.2What they do not do

They do not run your business, exercise judgement, or replace a competent person. They are not autonomous and they should never be treated as a decision maker. Where a system we build takes an action on its own, we tell you exactly which actions those are before it goes live.

Automated output is not professional advice. Nothing an AI system we build, teach or operate produces is legal, financial, tax, accounting, medical or psychological advice, no matter how authoritative it sounds. Do not act on it in place of a qualified professional.

We give no warranty that AI output will be accurate, complete, current, uninterrupted, free of error, or fit for any particular purpose. That is a limitation of the technology as it stands, not a lack of care in how we build.

7.3Your inputs stay yours

The data, documents, prompts, customer records and content you put into a system we build remain yours. We claim no ownership of them and we do not use your business data to train models or to build anything for anyone else.

7.4Output is yours to use

As between you and us, output generated from your inputs by a system built for you is yours, subject to the ownership terms of your engagement agreement. We do not hold output hostage.

7.5What we cannot promise about output

AI output is not necessarily original, and in some jurisdictions purely machine-generated material may not attract copyright protection at all. A model can also produce something that resembles material it was trained on. We therefore cannot warrant that output is unique, protectable, or free of third-party rights, and you should check anything you intend to rely on commercially.

7.6Third-party AI providers

AI systems call third-party model providers. Data you or your customers put into such a system is transmitted to and processed by those providers under their own terms. The specific providers used in your system, and the arrangements covering them, are named in your engagement agreement, and we will not add or swap a provider without telling you first.

7.7Inside our own business

We have built a feature that would use the Anthropic Claude API to analyse our own aggregate marketing and sales metrics inside our private administrative dashboard. It is not currently active in production, no API key is configured, so nothing is sent to Anthropic today. When switched on, it will be reachable only by authenticated administrators and it is not part of any customer-facing feature on this website.

AI providers change. Models are deprecated, behaviour shifts between versions, rate limits move and pricing changes, all outside our control. Where a provider change affects a system we built for you, we will work with you to adapt it, but a third-party model change is not a failure of our work. Usage charges from AI providers are billed to your own accounts with those providers unless we have agreed otherwise in writing.

8.Your data, our security, and keeping things running

If you hand a business your customer records, you are entitled to know how they are looked after. Here is what is actually in place, rather than a list of reassuring words.

• Every page and every form is served over an encrypted HTTPS connection.
• Card details are entered directly into a payment form hosted by Stripe. They never reach our servers or our database, so there is no card data here to lose.
• Our administrative dashboard sits behind an authenticated, cryptographically signed session and is limited to a named allowlist of people. It fails closed: if authentication is not correctly configured in production, the dashboard is unreachable rather than open.
• Our database has row-level security enabled with no public policies, so the public key that ships in the website cannot read any table. Records are reachable only through authenticated server routes.
• Content submitted as rich text is sanitised before it is ever rendered, and public forms carry spam and abuse detection.
• Administrative areas and internal endpoints are excluded from search engine indexing.

Where we build or operate a system for you, that system runs on established managed platforms, and the backup, retention and recovery arrangements that apply to it are set out in your engagement agreement, because they depend on the platforms your system uses. We will tell you plainly what those arrangements are before you rely on them. We do not claim to operate independent backup infrastructure of our own.

Some of this is yours to hold up, and we would rather say so than discover it during an incident:

• Keep your own login credentials, API keys and administrative access secure, and do not share them.
• Remove access promptly when someone leaves your team.
• Keep your own independent backup of anything business-critical. This is good practice regardless of who built the system.
• Keep the third-party accounts your system depends on active, paid and in good standing. A suspended account will stop your system working and that is outside our control.
• Tell us straight away if you suspect a compromise, an unauthorised login, or that something is behaving oddly. Early is always better.

On availability: we work to keep everything running, but we do not offer a contractual uptime guarantee unless one is written into your engagement agreement. Systems we build depend on third-party hosting, model and integration providers whose availability is theirs to guarantee, not ours. Where an outage is ours to fix, we fix it as a priority.

9.How you may use the site and the material

You may use this website and anything you buy from it for your own business purposes. You may build whatever you like with what you learn, including work you sell to your own clients. That is the point of it.

You may not:

• Copy, resell, republish or redistribute our course material, templates, recordings or written content.
• Repackage our material as your own course, programme or training.
• Attempt to break, probe or overload the site, or access any part of it you have not been given access to.
• Scrape the site or use automated tools against it without our written permission.
• Submit anything unlawful, abusive or deliberately false through our forms.

10.Intellectual property

Our frameworks, methods, course material, recordings, written content, brand and this website remain our intellectual property. Buying a course gives you a personal, non-transferable, non-exclusive licence to use it for the purposes described above. It does not transfer ownership of anything.

What you create is yours. Websites, offers, campaigns and systems you build using what you learn belong to you, and we make no claim over them or over the revenue they produce.

For 1:1 engagements, ownership of anything built specifically for you is set out in your engagement agreement.

If you send us feedback or a suggestion, we may use it to improve what we do without owing you anything for it.

11.Results, testimonials and what we do not promise

We bring proven methods and real effort, and we will tell you honestly what we think will work. What we cannot do is guarantee a business outcome, because your result depends on your market, your offer, your effort and a long list of things neither of us controls.

The client figures, case studies and testimonials on this site describe what specific people achieved. They are real, they are shared with permission, and they are not a prediction of your results. Our Earnings Disclaimer sets this out in detail and forms part of these terms.

Nothing we sell or say is legal, financial, tax, investment, medical or psychological advice. Take professional advice from someone qualified before making a decision that needs it.

12.Third-party services and links

Our courses reference and sometimes require third-party tools, which you buy and hold accounts with directly. Their pricing, availability and terms are theirs, not ours, and they can change without notice. We are not responsible for what a third-party tool does, costs or stops doing.

Where we link to another site, we do not control it and we do not endorse everything on it.

13.Availability and changes

We work to keep the site and the member platform available, but we do not promise uninterrupted service. Maintenance, provider outages and things outside our reasonable control all happen.

We may improve, update or reorganise course material over time. Changes are normally additive, and you keep access to the product you bought.

We may update these terms. The date at the top shows the current version, and a material change will be made plain rather than slipped in quietly. Changes are not retrospective: the terms that applied when you bought are the ones that govern that purchase.

14.Liability, and what we take responsibility for

We stand behind our work. If we get something wrong, tell us and we will put it right. What follows sets commercial limits on that, which any serious business needs, but it is not an attempt to walk away from responsibility, and it should not be read as one.

What we commit to, without argument:

• If something we built is defective and you tell us within a reasonable period, we fix it at our cost. We do not bill you for our time correcting our own mistake.
• If a system we built or operate goes down, we treat restoring it as a priority and we work with you until it is running.
• If we cause a problem, we say so, in writing, promptly, and we tell you what we are doing about it.

Beyond that, and to the fullest extent the law of Aruba allows:

14.1Provided as they are

The website, our course material and our services are provided without implied warranties of merchantability, fitness for a particular purpose or non-infringement. This is the standard position and it does not displace the commitments above.

14.2Indirect loss is excluded

We are not liable for indirect, consequential, special, incidental or punitive loss, or for lost profit, lost revenue, lost goodwill, lost anticipated savings, lost business opportunity or reputational harm, however it arises.

14.3Loss of data

We are not liable for loss or corruption of data or content to the extent it results from a third-party platform outage or failure, from your own systems or configuration, from an act or omission of yours or of a third party you engaged, or from your failure to maintain an independent backup. Where loss of data is genuinely caused by our own act or omission, we are liable subject to the cap below.

14.4The cap

Our total aggregate liability for all claims arising out of or in connection with our services is limited to the total fees you paid us in the 12 months immediately before the event giving rise to the claim. For a single one-off product such as a course, it is limited to the amount you paid for that product.

14.5What the cap does not cover

The cap and the exclusions above do not apply to our gross negligence, our wilful misconduct, our fraud or fraudulent misrepresentation, death or personal injury caused by our negligence, or any other liability that cannot lawfully be limited or excluded under the law of Aruba. A limitation with no carve-out is a limitation written in bad faith, and this one is not.

14.6Time limit

A claim must be brought within 12 months of the date you became aware, or reasonably should have become aware, of the circumstances giving rise to it.

You agree to cover us against third-party claims arising from your own content, from your unlawful use of the site, our material or a system we built, or from your breach of these terms.

If you are a consumer, none of this affects your statutory rights, which stand regardless of what this page says.

15.Governing law

These terms and any dispute arising from them are governed by the law of Aruba, and the courts of Aruba have jurisdiction.

If you are a consumer resident elsewhere, this does not deprive you of the protection of any mandatory consumer law of the country you live in, and you may also be able to bring a claim there.

If any part of these terms is found unenforceable, the rest continues to apply.

16.Questions

Ask before you buy rather than after, and we will give you a straight answer.

16.1Henriquez E-Commerce and Leadership Training

Trading as Optimize Your Vibe. Nevin Henriquez, Savaneta 177e, Aruba.

16.2Email

connect@optimizeyourvibe.com

16.3WhatsApp

+31 6 14460094